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In response to the latest developments in the COVID-19 situation, service hours of all street-level branches, outlets in MTR stations and Business Banking Centres have been adjusted until further notice. For details, please click here .

As a convenient alternative to visiting Hang Seng service points, customers can use one of the Bank’s other service channels, such as e-Banking, mobile banking or phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) to meet their banking needs. We also recommend switching to e-Statement service to avoid late payments due to postal delays.

Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.

The Bank apologises for any inconvenience caused.

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