Traditional Chinese
 

Loan Process


 In most cases, there are only a few simple steps involved in making a loan application:

1.
Gather information
Obtain information on the type of loan you are interested in. If you need any assistance, you can use our online loan selector, or talk to our branch staff or hotline customer service representatives. We will help you assess your individual needs, repayment options and special requirements, and recommend a suitable loan product for you.
 
2.
Application and assessment
You are required to submit the required documents so that we can evaluate your financial position and repayment ability.
 
3.
Approval
Upon loan approval, we will send a letter of confirmation to you. If you have any queries on the information contained in the letter, please contact our customer service representatives.
 
4.
Receiving the money
This is known as “loan drawdown” and the approved amount will be disbursed automatically into your designated bank account.
 
5.
Making repayments
To make repayment easy, we suggest that you repay by setting up a direct debit account. Your repayments will be debited directly from your designated bank account. For an instalment loan, a direct debit account will be automatically set up with your designated bank account.

 
For more tips and information, please consult the Frequently Asked Questions and Glossary sections.
 
 
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