Hang Seng Verified by Visa Service

With effect from mid-August 2015, “Hang Seng Verified by Visa” Service will be replaced by One-Time Password (OTP) to strengthen the security for online transaction. When using your Hang Seng Credit Card to make online transactions on designated websites, you will receive an One-Time Password through an SMS to your mobile phone for authentication.

Please click here (Security Device is required) to log on Personal e-Banking via Security Device (Customer Services > Account Maintenance > Personal Particulars) to provide or update your mobile phone number to enjoy our new service when it is launched.

You can also click here to download a “Change of Contact Information Form”, and return the completed form to any of our branches or mail to Hang Seng Bank Ltd at GPO Box 3013, Hong Kong.
Hang Seng Verified by Visa Service – Online Shopping with Credit Cards is now Safer and more Reliable
Shopping online is increasingly popular. Hang Seng Bank has joined forces with Visa to launch the Hang Seng Verified by Visa Service*. This free online security service makes online shopping safer and more reliable at no extra charge.

Registration is fast and easy. Just log-on to Personal e-Banking to register and create your own Verified by Visa Password and Personal Assurance Message (“PAM”). No special software is required.
Online merchants will connect to Hang Seng for identity verification when your credit card number is entered during a transaction to minimise the risk of unauthorised use of your card.
For extra protection, you can check your PAM before entering the Verified by Visa Password to ensure you are dealing with Hang Seng.
You can enjoy this service upon confirmation from Hang Seng one working day after registration. If you would like to activate the Service immediately, you can call our Customer Service Hotline printed on the back of your Card for confirmation and immediate activation. (press 8 after selecting language)

* For related terms and conditions, please click here.


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2398 0000
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