Greater China Services - Multiple Banking Channels

Under the close ties between Hong Kong and Mainland China has arisen an investment landscape of abundant opportunities. Having a good grasp of what you need, at Hang Seng, our all-in-one banking services provide you to experience the banking flexibility and convenience of Greater China Services. The full range of services are accessible through various hassle-free, efficient service channels to satisfy your financial needs in Hong Kong, Mainland China, as well as overseas.
Our service coverage spans over 100 service points (including branches and MTR station offices) in Hong Kong. Moreover, you can also easily manage your finances anytime anywhere via our various flexible and convenient service channels.
Online Banking Services

Hang Seng Personal e-Banking enables you to invest with more efficiency and take care of your account transfers quickly and easily, no matter when and where you are.
Phone Banking Services

Enquiry Services
When you are on the Mainland, you can enjoy the experience of borderless banking, in terms of both time and space, with access to our 24-hour manned hotlines for enquiries on general personal banking service.
Toll-free Enquiry Hotline for Customers Staying on the Mainland(3) : 4001 20 8282
Account Services
Being our Prestige Banking or Preferred Banking customers, you could call the 24-hour manned phone banking hotline to enjoy the general account services without hassles.
Free Hotline Call Transfer Arrangement(4)
If you are both our Prestige Banking customer and existing Hang Seng (China) Prestige Banking customer, you can access our 24-hour Prestige Manned Phone Banking Hotline 2998 9188 to manage your account with us and, upon your request, you can be transferred to the Prestige Hotline of Hang Seng (China), our subsidiary, without the need of hanging up the call. Enjoy the ease and convenience of banking service, saving your time by making one call only.
Open a Hang Seng Integrated Banking account now to experience the all-in-one Greater China Services and an array of fabulous offers.
Opening an Account
(1)
Two-factor authentication uses a combination of two different factors (i.e. Security Code and Security Device Serial Number) to verify customer's identity.
(2)
Enquiries for real-time quotes of local securities via Hang Seng Personal e-Banking and Hang Seng Mobile Trading may be subject to real-time quote service fees. For details, please refer to the fees and charges information of Hang Seng Securities Services.
(3)
Toll-free Enquiry Hotline allows you to contact us for free even staying on the Mainland. This hotline is applicable to enquiries on general personal banking service only but not applicable to enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and is free of IDD charge. Please contact relevant service supplier for details. Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.
(4)
Free Hotline Call Transfer Arrangement is subject to terms and conditions. Please contact our staff for details.
Investors should note that all investment involves risks. Prices of investment products may go up as well as down and may even become valueless. Investors should not only base on this marketing material alone to make any investment decision, but should read in detail the offering documents and the Risk Disclosure Statement of the relevant investment products.

Online Tools
Open an Account Online
Contact Us
Call our Enquiry Hotline (852) 2822 8282
Toll-free Enquiry Hotline for Customers Staying on the Mainland
4001 20 8282^
Visit our branches


This link may allow you to access another HSBC Group website. Please read the terms and conditions of the linked website, which may differ from the terms and conditions of Hang Seng Bank Limited's website.