Enquiry Hotlines


Personal Banking
Customer Service Hotline
(Enquiries on Exchange Rates, Deposit Rates, Gold Prices, Credit Card, Mortgage Loan)
2822 0228
Toll-free Enquiry Hotline for Customers Staying on the Mainland ^ 4001 20 8282
Private Banking Service Dedicated Line 2121 1188
Private Banking Mainland Toll-Free Enquiry Hotline 4001 20 2121
Personal e-Banking Service Hotline 2822 0228
Personal Loan Service Hotline 2997 3882
Hang Seng 24-hour Personal Loan Application Hotline 2812 8000
Remittance Hotline 2123 1088
Card Centre 2398 0000
24-Hour Report Lost Card Hotline 2836 0838

Business Banking
24-hour Business Partner Direct
- Hong Kong
- Mainland Toll-free#
2198 8000
4001 20 8288
24-Hour Report Lost Card Hotline 2836 0838

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Toll-free Enquiry Hotlines allows you to contact us for free even staying on the Mainland. These hotlines are applicable to enquiries on general personal service only but not applicable to enquiries/transactions of investment related matters. The toll-free hotlines can be accessed from mobile lines, fixed telephone lines, payphones and call cards and are free of IDD charge. Please contact relevant service supplier for details. Hang Seng Bank Limited assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.
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24-hour Business Partner Direct - Mainland (Toll-free) allows you to contact us for free even when staying in Mainland China. This hotline is applicable to general enquiries on commercial banking services, but not applicable to enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards. Please note that Hang Seng Bank Limited (the "Bank") assumes no responsibilities for charges by any phone/telecommunications service providers, as well as all claims, disputes and complaints in relation thereto.


This link may allow you to access another HSBC Group website. Please read the terms and conditions of the linked website, which may differ from the terms and conditions of Hang Seng Bank Limited's website.