Contact Us

Enquiry Hotlines – A quick call can facilitate your banking
Email Us – A convenient easy to contact us online
Branch/ MTR Station Offices/ Automated Banking Centres/ ATM Addresses – Branches/ automated banking centres within your easy reach
Prestige Banking Centre – Prestigious banking services in tranquil environment for our Prestige Banking customers
Sales & Service Centre (iPoint) – Provides you with quick, simplified and convenient personal banking services till 7:30pm
Business Banking Centres – One-stop financial services for SME business growth
Trade and Supply Chain – Speedy specialist services for our commercial customers
Hang Seng Bank (China) Limited Head Office and Branches - An expanding presence for you to tap new opportunities
Macau Branch - A presence for providing business and personal banking services
Representative Offices - A presence for providing financial and market information
   
At Hang Seng Bank, we are committed to providing you with premium customer services. Your opinions or suggestions will enable us to serve you better. You may send us your opinions and suggestions by various channels below:
 
via E-mail Us – Suggestions and Feedback
Talk to us in person
Complete the Customer Suggestions Leaflet and return it in person, by mail or by fax
Send us your letter in person, by mail or by fax
via e-Banking – Suggestions and Feedback (only applicable for e-Banking customers)
   
Mailing Address:
Quality Assurance Department
L31, Tower 2, Enterprise Square V
38 Wang Chiu Road
Kowloon Bay, Kowloon

Fax No: 2997 2313

We will try to respond before the close of business on the next business day upon receipt of your opinion or complaint. In case we need more time to look into the matter, we will advise you of the contact details of the person following up on your case and will endeavour to reply to you within 30 days. All your opinions and complaints will be reflected to the management.
   


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